![]() Had not yet found or been made aware of, but we are now working on a resolution to correct. Hopefully I have explained the review processĪnd what transpired and what we are doing to fix the problem. Remaining amount of $38.94 for the order from November 2022. Will reach out to you in the initial ticket you contacted us with.Īs for your desired results, I have issued a refund on the Your recent order on March 23, 2023, we are still waiting for the USPS trace toĬome back so we can know what exactly happened with that order so pleaseĬontinue to be patient with us while this investigation is still ongoing. That gives us an opportunity to see where we did not meet customer expectationĪnd how we can be better and improve where needed. ZAGG feels every review is very important, even poor/negative reviews, because Their feedback, and what business does not love to only hear great reviews, but We always appreciate when our customers reach out to us with We are certainly working on that now and hopefully we can Which should have shown up in your email, and we approved them to post onĬoncerns we determined that none of our speedsport reviews are being posted to Reached out to the appropriate department about your review posting concerns,Īnd we can confirm we received both your reviews and we replied (see attached), Suggestion: Include an adapter to be able to charge the iPhone.įit my iPhone and my new iPad, it did not fit, not even close. IPhone does get rather warm, but not hot. ![]() Letters don’t show up unless I press very hard-makes it very difficult to text My shield has a huge bubble the lower left side and when I text many Install guide is not well designed, the glass can be installed incorrectly. The reviews on on random products, here are some that are clearly negative ZAGG does not “censor” what reviews our customers post. So, any time a refund is requested, our customers do cover the cost of Look at your order from November, you paid nothing for that order to ship to you. Our customers as we expect our customers will be very happy with their purchaseĪnd so we are happy to cover the initial standard shipping and handling. Placed, ZAGG always covers the cost of standard shipping on a new order for all Yes, customers doĬover any return charges when a refund is requested. Having to return the product for a refund at your expense. Happened here and your return concerns from your November 2022 order, about List positive responses, and that you are not satisfied with the products you Was not posted and can certainly understand your concerns of assuming we only Your negative review concerning our speedport chargers I am very sorry to hear your concerns about There is no legitimate review process on their website- they appear to only be selecting positive reviews to highlight and are completely misrepresenting their items. So far, I have received only 1 functioning unit out of 4. No customer service solution or guidance provided. ![]() It seems my review was censored? There is no place to submit another review since my is still "in their system". The item still has 0 reviews on the ZAGG/mophie website. The review was never posted and I never received any confirmation that my review was pending or rejected. I left a review on the website citing the defects I experienced with the mophie speedport 120. ![]() Returned item at personal cost even though it was a manufacturer defect. Mophie speedport 120 was faulty and inconsistent, not working as described. (1) mophie speedport 120 and (1) mophie speedport 67 ![]()
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